Are there any items that cannot be returned? Can I cancel or return my Odyssey ESA order? Can I return my Florida Step Up order? Do I need to include anything inside the return package? How do retailers, distributors, and schools request a return? What condition must returned items be in? What if my return package is lost or damaged in transit? What is the time window for returns? What shipping method should I use for returns? Where do I ship my return? Who pays the shipping cost for returns?